Company Name: White Wolves (WW)
At White Wolves, we aim to provide premium-quality cricket equipment with complete customer satisfaction. This Cancellation & Return Policy explains the process for order cancellations, returns, and refunds.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped.
- To cancel, contact us immediately at whitewolvescricket@gmail.com or call us at +91-9909122446 / 9825116162.
- Once shipped, cancellations are not allowed.
2. Returns & Exchanges
We accept returns/exchanges only if the product meets the following conditions:
- Return/exchange request must be raised within 7 days of delivery.
- The product must be unused, unwashed, and in original packaging with all tags intact.
- Damaged, used, or customized products will not be eligible for return.
- Shipping costs for returns are to be borne by the customer unless the return is due to a wrong or defective item sent by us.
3. Refunds
- Refunds will be processed after the returned product passes quality inspection.
- Refunds will be made to the original payment method within 7–10 business days.
- In case of prepaid orders, shipping charges (if any) are non-refundable.
4. Non-Returnable Items
The following products are not eligible for return/cancellation:
- Customized or personalized cricket equipment.
- Items purchased during clearance sales or special discount offers.
- Products damaged due to mishandling or improper use by the customer.
5. Contact Us
For cancellations, returns, or refund requests, please contact:
📧 Email: whitewolvescricket@gmail.com
📞 Phone: +91-9909122446 / 9825116162
📍 Address: Shop No FF-7 / Shop No 107, First Floor, Near Vatsalya Bunglow, Udhna Magdalla Road, Aagam Emporio, University Road, Near JH Ambani School, Vesu, Surat-395007, Gujarat, India