At White Wolves, we are committed to ensuring our customers are fully satisfied with their purchases. This Return Policy explains the terms and conditions under which products can be returned.
1. Return Eligibility
Products are eligible for return only if:
- The return request is made within 7 days of delivery.
- The product is unused, unwashed, and in original condition with all packaging, labels, and tags intact.
- The product is defective, damaged, or the wrong item was delivered.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Customized or personalized cricket equipment.
- Products damaged due to misuse, mishandling, or improper care.
- Items purchased during clearance sales or special discounts (unless defective).
- Products without original packaging and invoice.
3. Return Process
- To initiate a return, email us at whitewolvescricket@gmail.com or call us at +91-9909122446 / 9825116162 within 7 days of receiving your order.
- Provide your order number, product details, and reason for return.
- Once approved, ship the product back to us at your own cost (unless the return is due to a mistake or defect from our end).
4. Inspection & Approval
- All returned products undergo a quality check.
- If approved, you may choose between:
- Exchange for another product of equal value.
- Refund as per our Refund Policy.
5. Contact Us
For return-related assistance, please contact:
📧 Email: whitewolvescricket@gmail.com
📞 Phone: +91-9909122446 / 9825116162
📍 Address: Shop No FF-7 / Shop No 107, First Floor, Near Vatsalya Bunglow, Udhna Magdalla Road, Aagam Emporio, University Road, Near JH Ambani School, Vesu, Surat-395007, Gujarat, India